|Chapter 3. Effective Communication
An instructor never stops learning. While professional development is discussed in greater detail in Chapter 8, the more an instructor knows about a subject, the better the instructor is at conveying that information. For example, a maintenance instructor teaching basic electricity might be able to teach at a minimally satisfactory level if the instructor had only the same training level as that being taught. If asked a question that exceeded the instructor’s knowledge, the instructor could research the answer and get back to the student. If would be much better if the instructor, through experience or additional training, was prepared to answer the question initially. Additional knowledge and training would also bolster the instructor’s confidence and give the instructional presentation more depth. It is important for an instructor to tailor whatever information that is being presented with the learning level of the students.
An awareness of the basic elements of the communicative process (source, symbols, and receiver) indicates the beginning of the understanding required for the successful communicator. Recognizing the various barriers to communication further enhances the flow of ideas between an instructor and the student. The instructor must develop communications skills in order to convey desired information to the students and must recognize that communication is a two-way process. In the end, the true test of whether successful communication has taken place is to determine if the desired results have been achieved.
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