Availability and prices subject to change.

U.S. DEPARTMENT OF TRANSPORTATION

Aviation Consumer Protection Division

Write to: Aviation Consumer Protection Division, C-75 U.S. Department of Transportation 400 Seventh Street, S.W. Washington, DC 20590

"Plane Talk." A series of facts sheets on specialized topics. Free. -Frequent Flyer Programs -Tips on Avoiding Baggage Problems -'Defensive Flying' -Public Charter Flights -Transporting Live Animals -Passengers With Disabilities

"Kids and Teens in Flight." When children fly alone. Free.

"Consumers Tell It to the Judge." Small Claims court. Free.

"Air Travel Consumer Report." Single copies free. Statistics for the industry and for individual airlines on: -Delayed and canceled flights -Oversales -Baggage problems -Consumer complaints to DOT

DEPARTMENT OF STATE

Write to: Superintendent of Documents U.S. Government Printing Office Washington, DC 20402

"Your Trip Abroad." Customs, shots, insurance. $1.25.

"A Safe Trip Abroad." Precautions against robbery, terrorism. $1.00.

"Travel Tips for Older Americans." $1.00.

For the following brochure, write to: Consumer Information Center Pueblo, CO 81009 "Foreign Entry Requirements." Visa and other requirements for many foreign countries. 50 cents.

U.S. CUSTOMS SERVICE

Write to: U.S. Customs Service P.O. Box 7407 Washington, DC 20044

"Know Before You Go." Customs advice for entering the U.S. Free.

FEDERAL TRADE COMMISSION

Write to: Federal Trade Commission 6th & Pennsylvania Ave. N.W., Room 130 Washington, DC 20580

"Telemarketing Travel Fraud." Travel scams marketed by phone. Free.

U.S. OFFICE OF CONSUMER AFFAIRS

Write to: Consumer Information Center Pueblo, CO 81009

"Access Travel." Handicapped services at over 500 airports. Free.

U.S. DEPARTMENT OF AGRIGULTURE

Write to: USDA/APHIS Public Information 6505 Belcrest Road, Room 613 Hyattsville, MD 20782

"Travelers' Tips." Bringing plant and animal products into the U.S. Free.

"Traveling By Air with your Pet." Free.

U.S. PUBLIC HEALTH SERVICE

Write to: Superintendent of Documents U.S. Government Printing Office Washington, DC 20402

"Health Information for International Travelers" $6.00 (182 pp.).

AMERICAN SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS

Write to: A.S.P.C.A. Education Dept. 424 E. 92nd St. New York, NY 10128

(Send a long self-addressed stamped envelope)

"Air Travel Tips" [for pets]. Free.

"Airline Travel With Your Bird." Free

AVIATION CONSUMER ACTION PROJECT

Write to: Aviation Consumer Action Project, 529 14th Street, NW, Suite 923, Washington, DC 20045

"Facts and Advice for Airline Passengers." $5.95.

BETTER BUSINESS BUREAU

Write to: Better Business Bureau 257 Park Ave. South New York, NY 10010

"Low-Cost Air and Ticket Consolidators" $3.00 (4 pp.).

CITIZEN INFORMATION CENTER

A number of the federal government brochures listed above, as well as many others, are available from the Citizen Information Center. If you are thinking of ordering publications from several agencies, it may be more convenient to request a free CIC catalog by writing to Citizen Information Center, Pueblo, CO 81009. You may also call 1-888-8PUEBLO.

Organization & Functions | Air Travel Problems/Complaints | Air Travel Consumer Report | Rules & Guidelines
Travel Tips & Publications | Airline Customer Service Plans | Service Cessations | Safety/Security Information

Office of Aviation Enforcement and Proceedings
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590
http://airconsumer.ost.dot.gov