British Airways To Reimburse Consumers
By Mike Mitchell
November 30, 2009 - British Airways, in an agreement with the U.S.
Department of Transportation’s Aviation Enforcement Office, will
compensate consumers for cancellation penalties and other expenses
incurred due to the carrier’s erroneous offer of $40 fares between the
The $40 fare, which did not includes taxes and fees, was posted on British Airways’ own website at about 6:30 pm on Oct. 2. The carrier realized its error nearly immediately and removed the fare within minutes from its own website, but it remained on the websites of certain on-line travel agents for about two hours. During this time, more than 1,200 bookings were made covering approximately 2,200 passengers.
cancelled the bookings of all passengers who purchased the fare and,
before the Enforcement Office began its review of the matter, offered
all affected passengers a travel voucher valued at $300.
“We are pleased to see that British Airways has accepted
responsibility for the fares it published,” U.S. Transportation
Secretary Ray LaHood said.
“This agreement with British Airways will compensate passengers for
losses they suffered as a result of the carrier’s mistaken fare offer.”
In consultation with the Aviation Enforcement Office, British Airways
also has agreed to reimburse passengers for their expenses resulting
from having relied on the erroneous $40 fare.
These could include fees for cancelling flights or cancelling
hotels, rental cars or other ground arrangements, as well as additional
costs incurred in rebooking flights due to fare increases on previously
held flights that were cancelled in order to book the $40 fare.
British Airways sincerely apologizes to all our customers who booked
flights between the
As you were advised by email shortly after cancellation, British
Airways, as a gesture of goodwill, offers each cancelled passenger an
opportunity to book any one retail World Traveller fare from the
If you also believe that you have incurred a financial loss as a result
of cancellation you should contact British Airways Customer Relations.
British Airways is prepared to reimburse you for penalties
imposed by an airline or ground service provider as a result of your
cancellation of air or ground arrangements in reliance on your cancelled
British Airways booking.
British Airways will also reimburse those passengers who necessarily
incurred added air fare costs in restoring a pre-existing booking or
reservation from the
Further, if you have incurred any other out-of-pocket expense, British
Airways Customer Relations will make appropriate reimbursement to you in
circumstances where the losses were caused by reasonable reliance on a
British Airways flight booked between the
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