Pratt & Whitney Enters Into Collaboration Agreement With FlightSafety <


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Pratt & Whitney Enters Into Collaboration Agreement With FlightSafety

By Jim Douglas
  April 12, 2010 - Pratt & Whitney Canada announced a long-term collaboration agreement with FlightSafety International (FlightSafety) to expand the company's global training network capability and enhance the customer training experience for all P&WC customers around the world.

P&WC customers and employees alike will have access to FlightSafety's world-class learning facilities and a strong technology-based training curriculum for the full range of P&WC engine products.  

"Pratt & Whitney Canada has a 40-year legacy of excellence in customer training. The global expansion of our training capabilities network is another way in which we are working to anticipate the needs of our global customer base and provide the best value in the industry," said Raffaele Virgili, Vice President, Customer Service, Pratt & Whitney Canada. "Through this agreement, we will be physically closer to customers and able to offer a stronger technology-based training curriculum, with greater frequency." 

In an effort to enhance the Customer Service experience for P&WC customers, the company launched its Customer First Centre in 2007 and has been taking frontline services to the next level ever since. P&WC's comprehensive service portfolio includes: Field Support Representatives on all continents; Mobile Repair Teams available around the clock; an extensive parts distribution network that grows every year; the largest pool of P&WC rental and exchange engines in the industry; an industry-leading Eagle Service Program (ESP® program); a customized Fleet Management Program (FMP® program); and the most comprehensive warranty coverage in the industry. 

FlightSafety is a leading professional aviation training company for commercial, government and military organizations. FlightSafety provides more than a million hours of training each year to pilots, technicians and other aviation professionals from more than 150 countries. FlightSafety operates one of the world's largest fleet of advanced full flight simulators at Learning Centers and training locations in Canada, the United States, Europe, South Africa and Asia. 


FlightSafety's Learning Centre in Montreal, Canada will lead the effort to support Pratt & Whitney Canada customers and employees. 

For the duration of the agreement, FlightSafety will manage daily operations as well as develop and produce courseware material and provide Learning Management System (LMS) capabilities. P&WC will oversee the global customer-training program. 

"We are pleased and proud to have been selected by Pratt & Whitney Canada," said Mike Lee, Director, Maintenance Training Business Development, FlightSafety International. "The addition of P&WC engine training services to our longstanding partnership with United Technologies as the authorized training organization for Sikorsky and training provider for UTC's corporate flight department, further demonstrates our common commitment to enhance aviation safety worldwide and to provide our mutual customers with the highest quality training and outstanding service and support." 

P&WC customers and employees will also gain access to a greater volume and variety of online learning tools as a result of this collaboration agreement. FlightSafety will use new and innovative technology (Learning Management System (LMS) and Learning Content Management System (LCMS)) to maintain and update P&WC's courseware in Canada, which includes online and interactive training and all materials for technical courses. 

FlightSafety's technical training programs offer in-depth classroom and hands-on instruction designed to develop, expand and refine proficiency. The company's industry leading maintenance training courseware and curriculum meets worldwide regulatory requirements and provides technicians with highly effective training that supports their efforts to maintain aircraft and their engines to the highest standards. 

Customer maintenance technicians will also benefit from FlightSafety's use of full-scale systems trainers, major component cutaways, working models, maintenance task simulators and a large variety of test equipment used to demonstrate procedures and reinforce the information learned in the classroom. 

Pratt & Whitney Canada, based in Longueuil, Quebec, is a world leader in the design, manufacture and service of aircraft engines powering business, general aviation and regional aircraft and helicopters. The company also manufactures auxiliary power units and industrial gas turbines. United Technologies, based in Hartford, Conn., United States, is a diversified company providing high-technology products and services to the global aerospace and building industries.
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