NEWSROOM |
|
|
|
|
Interview: David P. Francisco, Chief
Dispatcher
Date: October 26,
2009
Time : 1509L
Location:
During the
interview, David Francisco stated the following:
He stated that his name is David P. Francisco. His date of hire at
Northwest was July 27, 1990. He was accompanied to the interview by
Murray Auger, Director of Dispatch Service, Northwest Airlines. He
graduated Embry Riddle at age 22, and joined Business Express Airlines
as a dispatcher. On October 21, 2009 he was the Chief Dispatcher, and at
about 0030Z, he got a call from the Minneapolis, St. Paul (MSP) Air
Traffic Control (ATC) Sector Supervisor requesting that he send a
message to Northwest flight 188 for a NORDO (no radio contact), and the
frequency to send was 124.87 MHz.
He sent the text message via ACARS to the aircraft and sent a copy to
the dispatcher for the flight 188. He stated that Northwest gave the
chief dispatcher’s desk phone number to all of the Air Route Traffic
Control Centers (ARTCC) centers so that ATC messages to specific
dispatcher’s could get relayed to the dispatcher for the particular
aircraft. He stated that this was based upon a “script”, and the process
worked well. He said there is no way for the chief dispatcher to know if
the aircraft had received the message unless the dispatcher of record
advises him that the aircraft responded.
However, if the ACARS message “rejects” from the aircraft, the chief
dispatcher would get that rejection. By the lack of an ACARS rejection,
the chief dispatcher knew the cockpit had received the message. He
stated that he had no rejects on any of the 3 messages he sent.
Regarding SELCAL, he stated that he attempted to SELCAL the airplane
after the second or third call from MSP center. He said that he sent a
third ACARS message that was more urgent, and got up to speak with the
dispatcher. He stated that he made 8 SELCAL attempts across the two
company frequencies (131.9 and 130.7) that the crew may be monitoring.
He stated that had he sent the message as a FUV (free uplink voice)
versus FUT (free uplink text), it may have initiated a SELCAL alert to
the aircraft, but he was not sure about that.
He stated he was not sure if the chime was active on Northwest Airlines
airplanes. He stated that he saw, during the course of the event, that 3
other dispatchers had sent messages to the aircraft, and he said that
this was not unusual. He stated that the day was very quiet, and that
this event did not interfere or burden him. He stated he was not aware
of what the ARTCC procedures were regarding NORDO flights. He also said
he did not know that the aircraft had flown through
He stated that there were only about 4-5 airplanes in holding patterns
over Sketr, but it was busier on the |
He said that when a dispatcher needed to contact an aircraft in flight,
they would “reverse the flow” and would contact the ATC center and would
have them contact the airplane and advise them to call the company on
the company frequency. Regarding the FUT/FUV inputs for ACARS texting,
he stated he has not tried it because of the possibility of “locking up”
the computer.
He stated that they received about 4-5 notifications of a NORDO flight
per day, and that weekends seem to be the worse. He stated that there
were no problems with the dispatch office move from MSP to ATL after the
merger. He said the only difference is that in MSP he had a Northwest
Dispatch Director sitting next to him, and in ATL there was the DEN
(Domestic Events Network) coordinator sitting at that position. He said
that there was a little “pushback” when the DEN coordinator in the ATL
office contacted the DEN to speak about a Northwest flight (since there
was no NW director on duty in ATL).
This was resolved and they advised that the flight was talking with ATC. He said that in total, there were about 7 ACARS messages sent and 8 attempts on SELCAL for a total of approximately 15 individual attempts to contact the flight. He stated that the DEN had advised them they were at combat ready status to launch the fighters, and that they were within minutes of launching an intercept. |
©AvStop Online Magazine Contact Us Return To News |
|