IATA Calls On
Innovation In Airline-Airport Cooperation
By Shane Nolan
November 2, 2011 - The International Air Transport
Association (IATA) called for innovation and a renewed
agenda of cooperation in the relationship between
airports and airlines. Tony Tyler, IATA’s Director
General and CEO said “We need a common and
forward-looking agenda that builds on past successes and
puts innovation at the heart of our common issues.
“Airports and airlines share a common interest in making
aviation safer, more secure, user-friendly,
operationally efficient and environmentally responsible.
Combined, these are our common license to grow.”
Tyler’s remarks came in a keynote address to the world’s
airports at the Airports Council International (ACI)
World Annual General Assembly in Marrakech, Morocco.
Tyler highlighted six areas where airports and airlines
can enhance cooperation to innovate and deliver value:
safety, security, improving the customer experience,
infrastructure investments, environment and charges.
our top priority and requires a team effort. We are already
doing good and important work together in critical areas such as
runway safety. Addressing ground safety and reducing the $4
billon cost of ground damage is another area. ACI contributed to
building the IATA Safety Audit for Ground Operations (ISAGO)
which has become the global standard. Seattle Tacoma and
Amsterdam Schiphol now mandate ISAGO as a requirement for all
ground operators at their airports. I urge others to do the
same. If we are serious about safety—and we are—there is no
reason not to,” said Tyler.
128 ISAGO registrations covering 83 ground service providers at
104 airports, with 25 airports having indicated their support of
ISAGO. Tyler also called for cooperation between IATA and ACI in
promoting the IATA Ground Operations Manual (IGOM). IGOM will be
launched in 2012 to globally harmonize ground operations and
will become a tool to address deficiencies in safety and
efficiency, particularly in rapidly developing markets.
IATA is promoting a dialogue among industry and government stakeholders on a Checkpoint of the Future (CoF) that takes a risk-based approach with the aim of allowing passengers to move through security without stopping, unpacking or removing outerwear.
“Airport security is effective but it needs a major re-think to meet growing passenger numbers and calls for less intrusive processes. Convenient and effective security will make air travel a more compelling product. And the less time travelers spend queuing, the more time they will have for airport shopping, eating and entertainment,” said Tyler. Tyler also noted the cooperation with ACI on Secure Freight, which will secure the supply chain based on global standards and best practices.
Customer Experience: “Airlines and airports worked together to improve
efficiency and passenger convenience through IATA’s Simplifying the
Business program, starting with e-ticketing, common use self-service
(CUSS) kiosks and bar coded boarding passes. These are three enablers
that give us an enormous opportunity to innovate the passenger
experience even further through Fast Travel,” said Tyler. Fast Travel is
a suite of self-service options to add further efficiency to the travel
experience from check-in to baggage retrieval that has been implemented
in airline-airport partnerships including SAS and Copenhagen Airport,
the first to implement all five Fast Travel projects.
airlines and airports to work more closely on baggage delivery accuracy
to support airlines as they unbundle their product, including baggage
charges. IATA’s Baggage Improvement Program helped Air New Zealand and
Auckland International Airport reduce baggage mishandling by 75%.
Tyler also called
for more airport partnerships to promote e-freight. Implementing
e-freight will lower costs across the supply chain, improve efficiency,
reliability, accuracy and security, and has the potential to contribute
to shortening process cycles by up to 24 hours.
airlines are united with air navigation service providers and
manufacturers to tackle aviation’s carbon emissions. To achieve the
industry’s commitments to improve fuel efficiency by 1.5% annually to
2020, cap net emissions from 2020 and cut net emissions in half by 2050
(compared to 2005), Tyler called for innovative cooperative approaches.
airports around the world to team-up with airlines. Some
airports—Madrid-Barajas, Detroit and Stockholm-Arlanda have allocated
land to grow source crops for sustainable biofuels. Zurich Airport has
mandated the used of fixed ground power. These are all important moves
to improve our environmental performance,” said Tyler.
infrastructure to handle growth is a challenge best handled in close
cooperation between airports and airlines. This includes working
together in the airport master planning to ensure that investments are
being made that match the needs of airlines,” said Tyler.
He pointed to
London’s Heathrow Airport where an ongoing dialogue between the airport
operator and the airlines is helping, among other things, to promote
capacity expansion, optimize existing capacity, take advantage of
developing technology, mitigate noise and emissions, enhance surface
access and improve operational resilience. “There are robust discussions
on price, affordability and service standards, but what is important is
to have an open and honest dialogue on our common future and a rolling
capital expenditures (CAPEX) plan to accommodate aviation’s dynamic
nature,” said Tyler.
Tyler also reiterated the importance of cost efficient, affordable airports with charges in line with International Civil Aviation Organization (ICAO) principles. “Airlines and airports are in a business relationship. And it is a tough business. Airlines are expected to make a margin of 1.2% this year and 0.8% in 2012. Airports will be under similar pressure. In fact, regardless of the economic situation, there is a natural tension in the supplier-customer relationship between airports and airlines. But let’s keep focused on the fact that airlines and airports both need to be financially sound financial partners that are able to plan and grow our businesses together,” said Tyler.
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