Upon disembarking the flight at Budapest Ferihegy
Airport, a KLM
representative asked Janos to meet with them in their
"departure office." At said meeting, KLM employees asked
Janos when he and Vilma would be returning to
New York, so that they could be
sure to have the proper equipment available and make the
necessary accommodations for that date. Janos advised
them that he and Vilma would be departing
on October 15 2012, on flight KL1976.
October 2, 2012, Vilma began feeling ill and sought
treatment at Veszprem Hospital in Hungary. She was released and told
that she could fly home, but to see her own doctor
immediately upon arrival in New York.
to returning to the United States Janos and Vilma spoke
to Vilma's doctor in
New York. He told her to come in
to see him immediately upon returning to New York so that he could
examine her and then either adjust her medication or
prescribe new medication.
October 15, 2012, Janos and Vilma arrived at Budapest
Ferihegy international Airport. They were scheduled to
return home to New York that day, connecting through Amsterdam. Janos and Vilma checked in for
their flights at the KLM ticket counter, Janos reminded
the KLM ticket agent of Vilma's medical condition, her
weight and her need for special assistance and
The KLM ticket agent told
Janos that they were well aware of her needs Janos and
Vilma were then issued KLM boarding passes for flight
KL1976 from Budapest to
Amsterdam, and flight KL643 from
Amsterdam to New York.
Once Janos and Vilma were onboard the aircraft, it was
discovered that the backs of two seats in their row were
broken. As such, Vilma was unable to maneuver from her
wheelchair into her assigned seats. When informed of the
problem, the KIM employees did not offer to change
Vilma's seats, but rather, they went to speak to the
captain of the flight. The captain came out of the
cockpit and informed Janos and Vilma that they would
have to disembark from the flight immediately.
Upon disembarking from the flight, Janos and Vilma were
told by KLM to wait at the airport terminal while they
tried to make "other arrangements" for them. After
waiting in the Budapest
Airport for over five hours, KL
employees finally advised Janos and Vilma that they had
made arrangements for them to take a Delta flight the
following day from Vaclav
Airport in Prague, Czechoslovakia,
directly to JFK airport.
that time, the KLM employees assured Janos Vilma that
Delta had been made aware of Vilma's medical condition
and her weight, and there would be no further issues
accommodating her for their return flight home. Janos
and Vilma drove four and half hours through the night
to Prague, Czechoslovakia. Upon arrival at Vaclav Havel
Airport in Prague at approximately 5:00 a.m. the next
day, Janos and Vilma checked in for their flight at the
Delta ticket counter.
Janos and Vilma confirmed with the Delta ticket agent
that Delta was aware Vilma's medical condition and
weight, and that the necessary accommodations had been
made. They were then issued Delta boarding passes for
flight DL211, which was scheduled to leave at 1:25 p.m.
boarding the aircraft, however, it became apparent that
Delta did not have an adequate or proper wheelchair to
transport Vilma to her seat. As such, Vilma and Janos
were forced to disembark.
Upon inquiry by Janos, the Delta flight coordinator told
Janos and Vilma that Delta "did not have access to a
skylift" to get Vilma onto the aircraft from the rear,
and that there was nothing more Delta could do for them.
Delta made no further travel arrangements for Janos and
Vilma and so they drove back to their vacation home in
Upon returning to their vacation home in
Hungary, Janos and Vilma
contacted their travel agent in
New York and advised her of what
had occurred. The travel agent subsequently made
reservations for Janos and Vilma to return to New York on October 22, 2012, on Lufthansa flight LH1335
from Budapest to
Germany, and then connecting
on Lufthansa flight LH404, to
the time of booking the flights, the travel agent
notified Lufthansa of Vilma's medical condition and
weight, so that the necessary and proper accommodations
could be made for her departure on October 22, 2012.
Tickets for three economy seats were then issued by
Lufthansa to Janos and Vilma.
October 22, 2012, Janos and Vilma arrived at Budapest
Ferihegy international Airport and proceeded to the
Lufthansa ticket counter to check in for their flights.
At that time, Janos and Vilma confirmed with the
Lufthansa ticket agent that the airline was aware of
Vilma's medical condition and weight, and that the
proper arrangements had been made to get her safely
onboard the aircraft. Janos and Vilma were then issued
Lufthansa boarding passes for all legs of their journey.
Several Lufthansa medics and local EMS/Firefighters
helped to get Vilma onto the aircraft and into the row
of her assigned seats. However, with the boarding of
Vilma onto flight LHI 335 almost complete, the captain
came out of the cockpit and told Janos and Vilma that
they would have to disembark immediately. He stated that
"other passengers need to catch a connecting flight and
cannot be delayed further." The disembarking of Vilma
from the aircraft took approximately 25-30 minutes.
With nowhere else to turn, Janos and Vilma drove back to
their vacation home
Veszprem, Hungary. Vilma was extremely
exhausted and feeling ill during the trip home. She told
Janos that she just needed to sleep.
Upon arriving at their vacation home in Veszprem, Hungary,
Vilma went right to bed and Janos contacted their travel
agent in New York once again to
tell her what had transpired. The travel agent assured
Janos that she would somehow find a way for them to get
home to New York soon. On October 24, 2012, Janos
found Vilma dead in her bed.