The CAA is currently managing a backlog of claims as a result of the judgment, and may take more time to assess the situation and respond to passengers than usual. Since the judgment, the CAA has received over 5,800 claims from passengers who have approached their airline and are not satisfied with the response they received. To date CAA has argued that compensation should be paid in around half of the claims that they have considered. 

Iain Osborne, CAA Director of Regulatory Policy said, “Long delays, and cancellations, only affect a minority of passengers, but when they occur, they can have a massive impact on people’s holidays and business trips.” 

“Since the position around compensation was clarified by the European Court, our free mediation team has seen a deluge of claims from passengers leading to us securing them nearly $130,790 in compensation already. However, we would far rather that passengers never needed to involve us and airlines settled claims much more quickly, directly with their passengers. To help them, we will soon provide airlines with more detailed guidelines about what kind of circumstances we judge are within their control."