Turkish Airlines Enlists CyberSource to Combat Online Fraud


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Turkish Airlines Enlists CyberSource to Combat Online Fraud

By Steve Hall

October 5, 2011 - CyberSource, a Visa company, announced that Turkish Airlines will use CyberSource solutions to assist in its fight against online fraud.

The award-winning airline has selected Decision Manager, CyberSource’s global fraud management portal, and Performance Monitoring, a CyberSource managed risk service providing fraud process analysis, monitoring and tuning from skilled experts.  

The Istanbul-based carrier was recently named “fastest-growing” among the world’s top 25 airlines by the Centre for Asia Pacific Aviation. Turkish Airlines was also named “Best Airline in Europe” at the 2011 World Airline Awards.

Adnan Metin, Chief Information Officer at Turkish Airlines, said, “We are a fast- growing company with expectations of even faster growth in the years ahead. We wanted a provider who could help us protect our revenues as we scale. CyberSource works with some of the world’s largest online companies and brought a wealth of direct airline experience, making them the ideal choice for us.”

Turkish Airlines’ fraud management team will use CyberSource’s Decision Manager to access over 200 global validation tests and services through a sophisticated but easy-to-use rules console. According to rules set by Turkish Airlines, Decision Manager will assess incoming transactions for fraud and return a recommendation to accept, reject or mark the booking for further review.

The automated screening takes about two seconds and helps streamline Turkish Airlines’ fraud decision process, freeing up its manual review team to investigate the more suspicious bookings. Via the accompanying Performance Monitoring service, Turkish Airlines’ staff will receive active support from skilled CyberSource fraud analysts. CyberSource experts will conduct a complete analysis of Turkish Airlines’ transaction history and business processes, ensure installation of a fully tailored solution, and provide ongoing monitoring and tuning to further enhance business results. 

Akif Khan, Director, Products and Services, at CyberSource, said, “Our 2011 Airline Online Fraud Report has shown that airlines lost $1.4 billion to online fraud in 2010. By working with CyberSource, Turkish Airlines is able to put in place an effective, scalable fraud management solution that will support its continued growth. CyberSource has a strong reputation in the global travel market and we are glad to be supporting this internationally renowned airline.” 


Turkish Airlines was established in 1933 with a fleet of only five airplanes, Star Alliance member Turkish Airlines is today a four-star airline company with a fleet of 176 aircraft flying to 186 destinations around the world, comprising 42 domestic and 144 international destinations. Visit www.turkishairlines.com for more information. One of the fastest growing airline companies, Turkish Airlines received several “Passengers Choice Awards” from Skytrax, marking its name in the world aviation industry. In 2010, Turkish Airlines won “Best Economy Class Onboard Catering Award.”

According to the results of the 2011 evaluation, Turkish Airlines has been chosen as the winner of the 3 categories, “Best Airline Europe,” “Best Premium Economy Seats” for its Comfort Class seats and “Best Airline Southern Europe.”

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