October 23, 2013 - The U.S. Department of
Transportation (DOT) has fined two ticket agents
for violating the Department’s rules on
disclosure of code-share flights.
DOT issued a $125,000 fine against
Carlson Wagonlit Travel and a $65,000 fine
against Frosch International Travel, and both
companies were ordered to cease and desist from
The amount of the fines was based on the
specific circumstances of the individual cases.
The consent orders are part of an ongoing effort
by DOT to ensure that ticket agents comply with
the code-share disclosure rules.
“No one wants to arrive to their gate and learn
for the first time that the airline they thought
was operating their flight actually sold them a
ticket for another airline,” said U.S.
Transportation Secretary Anthony Foxx.
“We will continue to make sure that all
companies selling air transportation are
transparent with consumers and will take
enforcement action when they fail to disclose