Grant was only allowed to board the flight with
one of her children. After boarding the flight,
it was alleged that Grant made several
defamatory statements to the flight crew,
including that the agent told her to "stop
flying Southwest," and "get over it." The suit
also alleged that Grant took to her twitter
account venting her anger to her 187,000 Twitter
followers, Facebook and the carriers website
with the following statements.
i. "Gracie is 4. FOUR! she wanted her to board
by herself or make us wait Till A34. Even though
I was business select!"
ii. "I fly @southwestair at least 75x/year. just
had WORST experience. Me; A1, Sadie: A3 Gracie
A34. Woman refused 2 let Gracie board w/ me."
iii. Defendant tweeted: "Nashville. Gate A25.
Flight to Denver. Her name is Jennifer. She said
"get over it. Follow the rules. Or don't fly."
iv. She has done this to me before. She has the
WORST customer service. My daughter is FOUR.
v. She re-tweeted: "that is ridiculous! [W]hat
did she expect? Her walk on herself & find her
seat like a grown adult?"