The National Air Traffic Controllers Association offers
opposing views on several points in OIG report. The
National Air Traffic Controllers Association (NATCA) is
a labor union in the United States. It is affiliated
with the AFL-CIO, and is the exclusive bargaining
representative for air traffic controllers employed by
the Federal Aviation Administration (FAA). It also
represents a range of workers related to the Air traffic
control (ATC) industry, and the (FAA) itself. NATCA’s
Statement on the Report Attributable to Steve Hansen,
chairman of NATCA’s Safety Committee:
“While we completely agree with comments made during
House Aviation Subcommittee testimony last week by the
Inspector General that a non-punitive safety reporting
system like ATSAP is a strong inducement to better
reporting of safety issues, we do have a few concerns
about some criticisms the IG has made of the program
today.
“The bottom line is that since the beginning of
implementation in 2008, no other safety program has
identified and fixed more local and systemic problems
than the ATSAP program. More
than 60 percent of the 21,462 Air Traffic Organization
(ATO) employees who are eligible to participate in the
ATSAP program have submitted at least one ATSAP report.
We agree with the FAA that this marks a giant step
forward for safety. The ATO now has more and
better-detailed safety data than before. The high level
of participation shows controllers see the program as a
way to improve safety.
“The ATO is analyzing and acting on the data to improve
safety. Much of this data might have remained unknown
and uncollected if not for ATSAP. Safety is an air
traffic controller’s top priority. The FAA’s data
validates our long-held belief that our reporting system
works and is helping to keep America’s aviation system
the safest in the world. We are continuing to
collaborate with the FAA to improve the system and
enhance aviation safety."
NATCA’s Rebuttal to Key Specific Points in the Report
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DOT IG: “Deficiencies with ATSAP data analysis limit FAA
efforts to identify and mitigate safety risks.” NATCA:
While there is always room for improvement, the ATSAP
program is a major leap forward. It has boosted the
number of reports of problems filed with federal
authorities and increased the resolution rate of safety
issues around the country. This is a direct result of
the robust and comprehensive data analysis processes
currently in place. For example, we are members of and
work closely with the well-regarded Aviation Safety
Information Analysis & Sharing program. We give our
information to the NASA Aviation Safety Reporting
System. We also use experts from the Fort Hill Group to
analyze our information and provide reports.
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DOT IG: “The data that FAA relies on for identifying
safety trends are often not verified for accuracy by the
(Event Review Committees) ERCs.” NATCA: We gather both
subjective and objective data – on purpose. We neither
need nor want to validate everything we learn because we
want the unadulterated views of the safety professionals
submitting reports. The goal is to compare the safety
professionals’ versions to what actually happened. That
gives us the best data to act upon.
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DOT IG: “FAA does not effectively communicate safety
data to facilities.” NATCA: We disagree with this
statement. The FAA provides every facility regular ATSAP
briefing sheets, covering a vast array of important
topics that affect every air traffic controller. This
statement is clearly printed at the top of the cover
page of the briefing sheets: “Please post throughout
your facility, and utilize the subject and lessons
learned during crew briefings as a method to raise
awareness within the workforce.” In addition, facilities
can – and often do – submit requests to the ATSAP
program to support local initiatives that address safety
problems. These help both nationally and locally because
safety risks and trends affect controllers all over the
country.
DOT IG: “Facility managers do not always understand
their rights and obligations under ATSAP.” NATCA: The
FAA has provided every conceivable resource to facility
managers to understand the full scope of the program.
Training was provided during the initial rollout.
Follow-up training sessions were also conducted and
ATSAP communications, as stated above, have been
successful and comprehensive. In addition, ATSAP’s Event
Review Committees members also participate in the
Operational Supervisor’s Workshops on a monthly basis.
This training provides front line managers with training
about ATSAP’s processes and participants’
responsibilities. The workshops also provide front line
managers with the ability to directly ask the ERC
members questions, which they regularly do.
DOT IG: “FAA’s oversight of ATSAP lacks management
controls in key areas.” NATCA: The FAA, in fact, reviews
the effectiveness of ERC decisions and of corrective
action requests. The program office tracks the
completion of the requests, the responses to them and
the implementation of the corrective action plans that
follow. Facilities must tell the ERC if the
implementation of the corrective action plans was
effective and if any skill enhancement training was
effective. The ERC determines if an issue was
successfully completed.
Gone, thankfully, are the days of “one size fits all” in
the area of working to mitigate safety risks in the
system. The success of the FAA’s move to a true safety
culture has stressed effective training rather than
punitive training. This works better. When safety
professionals make mistakes, they can now learn from
those errors, self-correct and improve. The system is
safer as a result.
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