"We apologize for this disruption to our
customers," Alaska Airlines President and CEO
Brad Tilden said. "We've been working
aggressively with Sprint and SABRE to get our
operations back to normal as quickly as possible
and will maintain our efforts until we get all
of our customers where they need to go."
Alaska IT specialists worked with Sprint and
SABRE throughout the morning to find an
alternative way to restore a connection that
would allow customers to check in. Alaska
Airlines implemented a manual process to check
in passengers, however, the process was very
Alaska Airlines, a subsidiary of Alaska Air
Group, together with its partner regional
airlines, serves 95 cities through an expansive
network in Alaska, the Lower 48, Hawaii, Canada
Alaska Airlines has ranked "Highest in Customer
Satisfaction Among Traditional Network Carriers"
in the J.D. Power and Associates North America
Airline Satisfaction StudySM for five
consecutive years from 2008 to 2012.