The CAA also had evidence that both the airlines were imposing a two-year time limit on passengers making claims following disruption. This is despite a separate Court of Appeal decision last year, which clarified that passengers have up to six years from the date of disruption, to refer a compensation claim to court.

In addition, the CAA’s review of airline policies found issues with the way Jet2 and Aer Lingus, the third airline to face enforcement action, provided information to passengers during disruption. Under European regulations, airlines must provide proactive information to passengers about their rights during long delays and cancellations.

Following this action, the CAA announce that Jet2 and Wizz Air have individually confirmed they are now paying compensation for ordinary technical faults. Jet2 is also now processing compensation claims dating back six years and both Jet2 and Aer Lingus have now agreed to improve the quality of information they provide to passengers during disruptions and have signed legal undertakings confirming this.