The consumer report also includes data on on-time
performance, chronically delayed flights, and the causes
of flight delays filed with the Department’s Bureau of
Transportation Statistics (BTS) by the reporting
In addition, the consumer report contains information on
passengers denied confirmed space (oversales/bumping) as
filed with BTS by the carriers, statistics on mishandled
baggage, as well as consumer service, disability, and
discrimination complaints received by DOT’s Aviation
Consumer Protection Division. The Department routinely
contacts individual carriers when it notices spikes or
significant variations in complaint types or complaint
levels in regulated areas.
The consumer report also includes reports of
incidents involving the loss, death, or injury of pets
traveling by air, as required to be filed by
The reporting carriers posted an on-time arrival rate of
75.3 percent in December, up from the 68.9 percent
on-time rate in December 2013, but down from the 80.6
percent mark in November 2014.
At the end of
December, there was one flight that was chronically
delayed – more than 30 minutes late more than 50 percent
of the time – for three consecutive months.
There were an additional five regularly scheduled
flights that were chronically delayed for two
There were no chronically delayed flights for
four consecutive months or more.
December, the carriers filing on-time performance data
reported that 6.99 percent of their flights were delayed
by aviation system delays, compared to 5.93 percent in
November; 8.82 percent by late-arriving aircraft,
compared to 6.72 percent in November; 6.82 percent by
factors within the airline’s control, such as
maintenance or crew problems, compared to 5.19 percent
in November; 0.41 percent by extreme weather, compared
to 0.46 percent in November; and 0.04 percent for
security reasons, compared to 0.02 percent in November.
Weather is a factor in both the extreme-weather category
and the aviation-system category.
This includes delays due to the re-routing of
flights by DOT’s Federal Aviation Administration in
consultation with the carriers involved.
Weather is also a factor in delays attributed to
late-arriving aircraft, although airlines do not report
specific causes in that category.
Data collected by BTS also shows the percentage of late
flights delayed by weather, including those reported in
either the category of extreme weather or included in
National Aviation System delays.
In December, 32.31 percent of late flights were
delayed by weather, up from 28.72 in November and from
30.49 in December 2013.
The U.S. carriers reporting flight delays and mishandled
baggage data posted a mishandled baggage rate of 4.25
reports per 1,000 passengers in December, down from
December 2013’s rate of 4.56, but up from November
2014’s rate of 2.92.
For all of last year, the carriers posted a
mishandled baggage rate of 3.62 per 1,000 passengers, up
from 2013’s rate of 3.22.
The report also includes airline reports of involuntary
denied boarding, or bumping, for calendar year 2014 and
the fourth quarter of last year.
The 14 U.S. carriers
who report on-time performance and mishandled baggage
data posted a bumping rate of 0.92 per 10,000 passengers
last year, up from the 0.90 rate posted in 2013.
For the fourth quarter of last year, the carriers
posted a bumping rate of 0.56 per 10,000 passengers,
down from the 0.88 rate for the fourth quarter of 2013.
December, carriers reported two incidents involving the
loss, death, or injury of pets while traveling by air,
equal to the two reports filed in December 2013 and the
two reports filed in November 2014.
December’s incidents involved one injured pet and
one lost pet.
For all of last year, carriers reported 17 pet
deaths, 26 pet injuries, and two lost pets.
In 2013, carriers reported 21 pet deaths, 15 pet
injuries, and six lost pets.
December, the Department received 1,061 complaints about
airline service from consumers, down 5.1 percent from
the total of 1,118 filed in December 2013, but up 16.6
percent from the 910 received in November 2014.
For all of last year, the Department received
15,532 complaints, up 17.9 percent from the total of
13,176 received in 2013.
The report also contains a tabulation of complaints
filed with DOT in December against airlines regarding
the treatment of passengers with disabilities.
The Department received a total of 60
disability-related complaints in December, up from both
the 49 complaints received in December 2013 and the 43
complaints received in November 2014.
For all of last year, the Department received 774
disability complaints, up 13.3 percent from the total of
683 received in 2013.
December, the Department received five complaints
alleging discrimination by airlines due to factors other
than disability – such as race, religion, national
origin, or sex – down from the total of nine recorded in
December 2013, but up from the two recorded in November
all of last year, the Department received 68
discrimination complaints, down 15.0 percent from the
total of 80 filed in 2013.
Air Travel Consumer Report February 2015 Key December
2014 On-Time Performance And Flight Cancellation
Based on Data Filed with the Bureau of Transportation
Statistics by the 14 Reporting Carriers and Tarmac Data
Filed by All Carriers
percent on-time arrivals
Highest On-Time Arrival Rates
1. Delta Air Lines – 88.9 percent
2. Hawaiian Airlines – 87.9 percent
3. AirTran Airways – 87.3 percent
Lowest On-Time Arrival Rates
1. Envoy Air – 63.1 percent
2. SkyWest Airlines – 67.2 percent
3. Frontier Airlines – 67.8 percent
Domestic Flights with Longest Tarmac Delays Exceeding
There were no domestic flights in December with tarmac
delays exceeding three hours.
International Flights with Longest Tarmac Delays
Exceeding Four Hours
There were no international flights in December with
tarmac delays exceeding four hours.
Highest Rates of Canceled Flights
1. SkyWest Airlines – 4.9 percent
2. Envoy Air – 4.7 percent
3. ExpressJet Airlines – 1.6 percent
Lowest Rates of Canceled Flights
1. Delta Air Lines – 0.1 percent
2. Hawaiian Airlines – 0.3 percent
3. AirTran Airways – 0.4 percent
Continental Chief Executive Calls Consumer Tarmac Rule